Shipping policy

We may update these policies at our sole discretion.

Shipping Policy & Guidelines

The policies defined on this page apply to orders made on the following channels:

  • Official Website (you are here!)
  • Facebook - @handacraftsinc
  • Instagram - @handa.crafts
  • Email - hello@handacrafts.shop

Our products are also available the following platforms and follow the platform's respective policies:

  • Tiktok Shop PH - @handa.crafts
  • Shopee PH - @handacraftsph

For international orders, please contact us directly to order.

For International Shipping

Packaging & Volumetric Shipping Rates

To protect your items during transit, standard international shipping for Handa Crafts uses two standard sizes of boxes:

  1. Medium box - 39 x 31 x 7 cm
  2. Large box -  47 × 31 × 24 cm

Handa Crafts will analyze your order size and select the best possible box for cost efficiency and package protection. If your order requires multiple boxes, Handa Crafts will inform you of this need. 

Shipping rates fluctuate daily depending on the service level (e.g. shipping speed) and destination. International couriers calculate fees based on physical weight or volumetric weight whichever is higher. As Handa Crafts products are relatively lightweight, your shipping cost will generally be calculated using the package's volumetric dimensions.

Group Orders (Pasabuy)

To save on shipping, customers are encouraged to combine purchases with friends or family in a single standard box to split courier fees. Please note:

No Consolidation Service: Handa Crafts does not offer a group-matching or order-consolidation service.

Order Owner Required: Group orders must designate one individual as the Order Owner, who will serve as the sole point of contact for order placement, coordination, and payment.

No Individual Sorting or Packaging: Handa Crafts packs and ships all items in a group order together in a single bulk package. We do not offer services to divide, sort, or individually package items for different recipients. It is the Order Owner's sole responsibility to receive, separate, and distribute the contents to individual group members.

Customs, Duties & Taxes: The Order Owner is solely responsible for all applicable import customs duties, taxes, tariffs, and clearance fees levied by the destination country.

Personal Agreements: Handa Crafts is not responsible for disputes or personal financial arrangements made among group members.

Refunds: Standard refund policies apply to group orders, but all inquiries or refund requests must be submitted exclusively by the designated Order Owner.

Self-Arranged Couriers

If you prefer to organize your own courier, please notify us at the time of order placement.

Customers choosing their own carrier assume full responsibility for all shipping fees and coordinating pickup at our designated address.

Liability Disclaimer: Handa Crafts is not liable for loss, delays, or damage occurring during transit via self-arranged couriers. Orders for self-arranged deliveries are non-refundable.

Service Availability

International shipping availability is subject to the coverage areas of our supported couriers and may change without prior notice.

For Domestic Shipping

All domestic orders placed through our website are shipped exclusively using Handa Crafts' appointed shipper. For orders placed through the other channels listed above, you may choose between our appointed shipper or arranging your own courier service (please note: in-person customer pickups are not available).

Other Policies & Guidelines

Shipping Rates

Depend on package weight, dimensions, destination address and country.

Duties & Taxes

The recipient is solely responsible for paying any local customs fees, import duties, tariffs, sales taxes, or VAT levied by the destination country upon delivery.

Delivery Timelines

Orders process once payment confirmation is received by Handa Crafts typically in 2 – 4 business days. International transit takes 7–21 business days depending on factors outside of Handa Craft’s control. Customs inspections may contribute to unexpected delays

Tracking & Delivery

We provide tracking links via email upon shipment. Handa Crafts is not responsible for delays caused by local postal services or customs holds.

Risk of Loss

Ownership and risk of loss pass to the recipient once the package is received by the local or international courier. While Handa Crafts cannot accept responsibility for carrier delays, damage, or missing shipments after handover, our team is happy to provide tracking details and documentation when you file a claim with the carrier.

Returns & Exchanges

International and domestic return shipping costs are the customer's responsibility. This includes shipping fees for items returned for a refund as well as outbound shipping for replacement items on exchanges. Original shipping fees, customs duties, and taxes are strictly non-refundable.

Please refer to our full Returns Policy for complete details and return instructions.

Restricted Items

Customers are responsible for ensuring that ordered products comply with all local import laws, restrictions, and regulations in the destination country. Handa Crafts is not liable and will not issue refunds or replacements for items held, confiscated, or seized by customs authorities.

By confirming your order, you agree to all terms and conditions set forth above.