FAQs

IMPORTANT NOTE: Information found on this page applies to products sold on this website only. Information may vary for products sold on other platforms. If you have more questions, please contact us.

Shipping & Delivery

Where can I buy your products?

We currently sell on the following platforms:

Online (09:00 - 18:00 Philippine Time)

  • Website (you are here!)
  • Tiktok Shop PH
  • Shopee PH
  • Direct email or DM (for B2B and international inquiries only)

We love meeting our community! You can find us at various pop-up events around Metro Manila. Follow our official social media pages for the latest schedules and locations. Kita kits!

You can find links to all our official pages and resources here!

Where do you ship to?

We ship to almost everywhere in the Philippines—Galing! 🇵🇭

Quick Tips:

  • Use our shipping calculator at checkout for a quick estimate and to verify that your destination is covered.

  • For international orders or specific area questions, just send us a DM on our official social media pages or reach out via our contact page. We’re happy to help!

Please note:

Shipping availability may change based on local or international situations (like restrictions, sanctions, natural disasters). If we don't reach you yet, thanks for your patience as we grow!

If for any reason after placing an order, our team finds your order unsuitable for the shipping method you selected, our team will get in touch with you for next steps.

You can find our full shipping policy here.

Shipping costs

Domestic shipping is calculated based on your destination and the total weight of your order. To make it easy, you can get a quick estimate using the shipping calculator at check out!

Good to Know

  • Shipping fees are non-refundable once an order is processed.
  • Shipping fees may change periodically based on our couriers' latest updates.

Domestic order and shipping speed

From the point your order is confirmed, please allow up to 4 working days for your order to be processed and shipped out.

Please refer to the current estimated delivery time for the various regions once the parcel is picked up by our logistics partner:

  • Batanes: 25 days
  • Bohol: 5-12 Days
  • Luzon: 3–8 days
  • Metro Manila: 1–2 days
  • Mindanao: 5–15 days
  • Palawan: 12-15 days
  • Visayas: 5–12 days

Take note that there are several areas in the Philippines where there are separate estimations due to the consolidation process needed, please contact the courier for further details once details are made available:

  • Basilan / Isabela City
  • Basilan / Lamitan City
  • Basilan / Maluso
  • Sulu / Indanan
  • Sulu / Jolo
  • Sulu / Patikul
  • Tawi-Tawi / Bongao
  • Cebu / Camotes Poro
  • Cebu / Camotes San Francisco
  • Cebu / Camotes Tudela
  • Cebu / Madridejos
  • Cebu / Pilar
  • Cebu / Poro
  • Cebu / San Francisco
  • Cebu / Santa Fe
  • Cebu / Tudela
  • Masbate / All areas that are serviceable
  • Catanduanes / All areas that are serviceable
  • Romblon / All areas that are serviceable
  • Marinduque / All areas that are serviceable

Processing and delivery times may vary during peak seasons and/or adverse weather conditions. We appreciate your patience!

Large orders

Planning a bulk order? If your cart is too large for a standard check out, you will not be able to check out. But we got you!

Just send us a DM on any of our official social media pages or reach out via our contact page so our team can assist you directly. —we’re happy to help!

Note:

If for any reason after placing an order, our team finds your order unsuitable for the shipping method you selected, our team will get in touch with you for next steps.

Are tracking numbers provided?

Don't worry—every Handa Crafts order shipped via using our official methods includes a tracking number for you to obsess over! 📦

Billing & Payment

Accepted payment methods

Please refer to the list below for payment options:

Cash on Delivery (COD) is not supported for all order types.

Website and in-person events:

  • Visa, Mastercard, JCB, or AMEX credit or debit card
  • QR PH (e-wallets, bank transfers, etc)

Tiktok and Shopee

  • Refer to respective platforms for more information

Returns & Refunds

Handa Crafts Return Policy

Please refer to our return policy here.

When and how will I get my refund?

Once your return is approved, we’ll process your refund immediately via your original payment method.

Please note that the time it takes for the funds to appear in your account depends on your bank's processing times. This is out of our team's control.