Thank you for shopping with us! We take pride in the quality of our products. Because we strive to keep our processes efficient and our prices competitive, we maintain a strict return and refund policy.

Please read the guidelines below carefully before initiating a return.

The policies defined on this page apply to orders made on the following channels:

• Official Website (you are here!)
• Facebook - @handacraftsinc
• Instagram - @handa.crafts
• Email - hello@handacrafts.shop

Our products are also available the following platforms and follow the platform's respective policies:

• Tiktok Shop PH - @handa.crafts
• Shopee PH - @handacraftsph

Customers are advised to always practice due diligence to ensure that orders are only made through official Handa Crafts Channels. Handa Crafts is not responsible for fraudulent orders.

1. Eligibility for Returns and Exchanges

We only accept returns, refunds, or exchanges for items with documented manufacturing defects.

• What is covered: Genuine flaws in materials or workmanship that prevent the product from functioning as intended.
• What is NOT covered:
  • "Change of mind" purchases.
  • Wrong size, color, or variant selection by the customer.
  • Accidental damage, misuse, or normal wear and tear after unboxing.
  • For blind boxes, any signs of tampering, modification or opening of blind boxes and their display cases will not be accepted for returns.

Mandatory Requirement: To prevent fraud and verify the condition of the item upon arrival, all return or exchange requests must be accompanied by a continuous unboxing video and clear photos of the shipping air waybill (AWB) label. Requests without this visual proof will be automatically declined.

2. Shipping Damages and Risk of Loss

Please note that we are not responsible for products damaged or lost during transit.

• Transfer of Risk: Ownership and risk of loss transfers to the customer once we hand the package to the carrier.
• Filing a Claim: Any damages resulting from shipping must be disputed directly with the shipper. Please contact the carrier immediately for all transit-related issues, damage claims, or lost packages.

3. Shipping and Logistics Costs

If your return is approved due to a manufacturing defect, please be aware of our shipping cost policy:

• Return Shipping: The customer is responsible for arranging and paying for all shipping and logistics costs required to send the item back to our facility.
• Replacement Shipping: The customer is also responsible for the shipping costs required to send the new/replacement item back to them.

All shipping fees are non-refundable.

4. How to Initiate a Return

If you believe your item has a manufacturing defect, please follow these steps within 5 calendar days of receiving your delivery:

1. Contact Support: Email us at hello@handacrafts.shop with your order number and the subject line "Return Request - Order #[Order Number]".
2. Provide Mandatory Proof - You must attach:
   • The unboxing video (a single, unedited video showing the package being opened for the first time).
   • Clear photos of the shipping air waybill (AWB) label attached to the original packaging.
   • Close-up photos/videos demonstrating the manufacturing defect.
3. Review: Our team will review your claim within 7 business days.
4. Ship the Item: If approved, we will provide you with the return shipping address. You will then arrange the shipment at your own expense and provide us with a tracking number.

Important Note

All items that were part of the order including free gifts have to be returned back to Handa Crafts in its original unopened condition if all items in the order are requested to be refunded. If a partial refund is requested, returning the free gifts are not needed. Refunds or exchanges will be refused if this is not followed.

5. Inspection and Resolution

Upon receiving your returned package, our quality assurance team will inspect the item.

• If the manufacturing defect is confirmed, we will process your exchange or refund. If an exchange is requested, we will invoice you for the replacement shipping fee before dispatching the new item. Full payment for the replacement shipping fee must be made before being shipped out. For international orders, we use DHL or FEDEX. For domestic shipping, there is the option to use a courier of Handa Crafts's choosing or customer preferred. Ownership and risk of loss transfers to the customer once we hand the package to the carrier.
• If the item is found to be free of manufacturing defects (or damaged due to shipping or post-unboxing misuse), the return will be rejected, and the item will be sent back to you at your expense.