Refund policy

We may update these policies at our sole discretion.

Thank you for shopping with us! We take pride in the quality of our products. Because we strive to keep our processes efficient and our prices competitive, we maintain a strict return and refund policy.

Please read the guidelines below carefully before initiating a return.

The policies defined on this page apply to orders made on the following channels:

  • Official Website (you are here!)
  • Facebook - @handacraftsinc
  • Instagram - @handa.crafts
  • Email - hello@handacrafts.shop

Our products are also available the following platforms and follow the platform's respective policies:

  • Tiktok Shop PH - @handa.crafts
  • Shopee PH - @handacraftsph

Customers are advised to always practice due diligence to ensure that orders are only made through official Handa Crafts Channels. Handa Crafts is not responsible for fraudulent orders.

Eligibility for Returns and Exchanges

We only accept returns, refunds, or exchanges for items with documented manufacturing defects.
  • What is covered: Genuine flaws in materials or workmanship that prevent the product from functioning as intended.
  • What is NOT covered:
    • "Change of mind" purchases.
    • Wrong size, color, or variant selection by the customer.
    • Accidental damage, misuse, or normal wear and tear after unboxing.
    • Damages as a result of mishandled shipping
    • For blind boxes and air clay, any signs of tampering, modification or opening of blind boxes and their display cases will not be accepted for returns.

To protect against fraud and verify the condition of items upon delivery, all return or exchange requests must be accompanied by an un-edited, continuous unboxing video (showing the sealed package being opened) along with a clear, legible photo of the shipping air waybill (AWB) label. Requests submitted without this required documentation cannot be processed.

Shipping Damages and Risk of Loss

Handa Crafts is not responsible for items lost, stolen, or damaged during transit.

  • Transfer of Risk: Ownership and risk of loss transfer to the customer as soon as the package is handed over to the shipping carrier.
  • Filing a Claim: Any damages or losses resulting from shipping must be disputed directly with the carrier. Please contact the courier immediately using your tracking details to submit a damage claim or report a lost package.

Shipping and Logistics Costs

When a return is approved:

  • Return Logistics: You are responsible for arranging and paying for the return shipping of the item back to our facility.
  • Replacement Delivery: Shipping charges for sending out your replacement item will be billed to you prior to dispatch.
  • No Fee Refunds: Shipping charges are non-refundable.

How to Initiate a Return

If you believe your item has a manufacturing defect, please follow these steps within 5 calendar days from the date of confirmed delivery:
  1. Contact Support: Email us at hello@handacrafts.shop with your order number and the subject line "Return Request - Order #[Order Number]".
  2. Provide Mandatory Proof - You must attach:
    • The unboxing video (a single, unedited video showing the package being opened for the first time).
    • Clear photos of the shipping air waybill (AWB) label attached to the original packaging.
    • Close-up photos/videos demonstrating the manufacturing defect.
  3. Review: Our team will review your claim within 7 business days.
  4. Ship the Item: If approved, we will provide you with the return shipping address. You will then arrange the shipment at your own expense and provide us with a tracking number.

Important Note: Free Gifts & Bundles

For full order refunds, all items included with the purchase—including any free gifts or promotional items—must be returned to Handa Crafts in their original, unopened condition. If you are requesting a partial refund, you do not need to return the free gifts. Refund or exchange requests will be declined if these conditions are not met.

Inspection and Resolution

All returned items undergo inspection by our Quality Assurance team upon arrival and will result in two outcomes:

Approved Claims

  • We will process your exchange or refund as requested.
  • Replacement items require upfront payment of all replacement shipping fees before dispatch.
  • International replacements ship via Handa Crafts's preferred courier
  • Domestic replacements may use our appointed courier or your preferred delivery service.
  • Title and risk of loss transfer upon handover to the carrier.

Declined Claims (No Defect / Misuse / Transit Damage)

  • If the product is not defective, or if damage occurred during shipping or due to post-unboxing misuse, the return will be declined.
  • The item will be returned to you once you cover the return shipping costs.